We may collect personal information you provide directly to us, such as:

• Name

• Email address

• Phone number

• Postal address

• Details about your property or finance needs (when submitting forms)

We may also collect information automatically when you use our website, including:

• IP address

• Device and browser type

• Pages visited and duration of visit

• Cookies and similar technologies

We collect personal information:

• When you submit a contact, ROI, or enquiry form on our website

• When you subscribe to newsletters or promotions

• When you communicate with us by email, phone, SMS, or other channels

• Automatically through website analytics tools

We collect and use your personal information to:

• Respond to enquiries and provide our services

• Pass your details on to mortgage brokers, financial institutions, or other service providers as part of the homeownership process

• Provide newsletters, marketing communications, and updates by email and SMS (if you opt in)

• Improve our website and services

• Comply with legal and regulatory obligations

When you submit any form on our website, you acknowledge and agree that:

• Your information will be collected to pass on to a mortgage broker and/or financial institution, which may include a broker or lender recommended as part of the homeownership process.

• We do not analyse, assess, verify, calculate, or provide opinions on the information you provide. Your details will be shared exactly as submitted.

• Submitting a form is not a loan application and does not guarantee finance approval, pre-approval, or that a loan will be offered. Any assessment of your financial position, borrowing capacity, or loan options will be carried out separately by the mortgage broker and/or financial institution according to their own policies and approval processes.

• Nothing in this form is financial, credit, or legal advice, nor a recommendation to take out any particular loan or finance product. You should consider obtaining independent professional advice before making any financial decisions.

By submitting a form, you confirm that:

• The information you provide is true and complete to the best of your knowledge.

• Finance outcomes cannot be guaranteed.

• The final decision to lend always rests with the lender.

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. Information collected via our website is stored securely.

We may share your personal information with:

• Mortgage brokers and financial institutions to assist with homeownership services

• Service providers who help us operate our website, send our marketing communications, or provide our services

• Legal or regulatory authorities where required by law

We will not sell, rent, or trade your personal information to third parties for marketing purposes without your consent.

If you opt in to receive marketing communications from us, we may contact you by SMS and/or email about Welch Homes services, listings, and promotions. We handle this in line with the Spam Act 2003 (Cth) and the Spam Regulations 2021.

Consent

We will only send you marketing SMS or emails if you have given express consent (for example, by ticking an opt-in box on a form) or where consent can reasonably be inferred from an existing relationship with you and the message relates directly to that relationship. Consent for one channel does not automatically extend to another – for example, agreeing to receive email updates does not mean we will assume consent to text you, and vice versa. We keep a record of when, how, and from whom we obtained consent.

Identifying ourselves

Every marketing SMS and email we send will identify Welch Homes (or PPN Enterprise Pty Ltd trading as Welch Homes) as the sender, along with a way to contact us. This applies whether the message is sent by us directly or by a third party on our behalf.

Opting out

Every marketing SMS and email includes a clear way to unsubscribe – for SMS, this means replying STOP to the number the message came from; for email, this means using the unsubscribe link. You will never be asked to log in, create an account, or provide extra personal information just to opt out. We action unsubscribe requests within five business days and will not contact you again for marketing purposes once you have opted out, unless you ask us to resubscribe.

Sender ID registration

Where we send SMS using a registered business sender ID instead of a phone number, that sender ID is registered with the Australian Communications and Media Authority (ACMA) in line with the SMS Sender ID Register requirements.

You can request access to the personal information we hold about you, request corrections, or opt out of marketing communications at any time. To do so, please contact us at: info@stuartwelch.com.au

We use cookies and similar technologies to improve your experience, analyse traffic, and understand user behaviour on our website. You can manage or disable cookies in your browser settings, but some features of the website may not function correctly if cookies are disabled.

We may update this Privacy Policy from time to time. The latest version will always be available on this website. We encourage you to review it periodically.